138 Robinson Road The Corporate Office #13-00 Singapore 068906
Aspect is a global provider of customer contact solutions. The Aspect vision is
to build customer-company relationships by bringing customer contact to every
enterprise function. The company firmly believes that the only way to succeed in
today’s consumer environment is by leveraging modern enterprise communications
and collaboration platforms to enable the expansion of customer-facing processes
across the enterprise, anchored by the contact center and its hard-learned best
practices. This is how Aspect defines next generation customer contact.
Aspect powers customer contact for 80 percent of the Fortune 100 as well as
two-thirds of the Global Fortune 100 including:
• 10 of the top 10 commercial banks
• 9 of the top 10 general merchandisers
• 8 of the top 10 health insurance companies
• 6 of the top 6 airlines
• 7 of the top 10 healthcare companies
• 7 of the top 10 telecoms
• 6 of the top 7 computer equipment.
Aspect enables its customers to efficiently engage today’s consumer throughout
the customer lifecycle while increasing loyalty and wallet share.
Aspect offers a combination of the three essential elements for delivering
next-generation customer contact:
1) Contact Management for governing technology-driven processes for customer
2) Workforce Optimization to manage people-related processes for customer
3) Professional Services for defining and building solutions that optimize the
people and technology resources across the enterprise.